pawpaw Privacy Policy

This page describes what we collect when you use pawpaw and how we keep that data protected. We at pawpaw take your privacy seriously. When you register an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place bets on Liga 1, Piala Indonesia, or our live-dealer tables, you entrust us with personal information. We encrypt all data, limit access to authorized staff, and share information only with payment processors and regulators where legally required.

Our privacy approach on pawpaw is transparent—we tell you exactly what data we collect, why we need it, and how long we keep it. We do not sell your information to marketing companies or data brokers. You have rights under applicable privacy law; we explain how to exercise them below. If you have questions about how we handle your data on pawpaw, contact our support team via live chat or email.

This policy applies to all users of pawpaw across supported jurisdictions—Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other regions where our services are legally available. We update this policy periodically; continued use of pawpaw after updates implies acceptance of the revised policy.

What data we collect on pawpaw

We collect data from you at three stages: account registration, deposit processing, and ongoing use of pawpaw. At registration, we ask for your full name, email address, phone number, date of birth, and national ID number. This information is required to verify your identity and comply with financial regulations (Know Your Customer, or KYC). We do not collect unnecessary personal data—just what we need to operate safely and legally.

During deposit and withdrawal on pawpaw, we receive payment information from your chosen processor—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We do not store your full payment credentials (e.g., bank account numbers or e-wallet passwords). Instead, our payment partners confirm your identity and transfer funds to or from our merchant account. We retain transaction records for audit and fraud-prevention purposes.

When you use pawpaw—placing bets, viewing match odds, browsing games—we log your activity. This includes the matches or games you view, bets you place, dates and times of activity, and your device information (browser type, operating system, IP address). We use this data to prevent fraud, improve our service, and detect abuse (e.g., multi-accounting or systematic match-fixing attempts).

Account registration data

Full name, email, phone, date of birth, national ID; collected once and updated only when you change it.

Payment data

E-wallet or bank details verified by your provider; we retain transaction records for compliance and dispute resolution.

Activity data

Bets placed, matches viewed, login times, device information; used for fraud detection and service improvement.

Communication data

Emails and chat messages you send to our support team; retained to resolve disputes and improve support quality.

How we use your data on pawpaw

We use your data for five primary purposes on pawpaw. First, we verify your identity and prevent fraud. Your ID number and payment information help us confirm you are who you claim to be and block unauthorized access to your account. Second, we process your deposits and withdrawals. Without your registration data and payment details, we cannot accept your money or return winnings to you.

Third, we comply with financial regulations. Many jurisdictions require online gaming platforms to perform KYC checks and report certain transactions to authorities. We collect and retain your data to satisfy these legal obligations on pawpaw. Fourth, we improve our service. We analyze aggregated (anonymized) activity data to understand which games are popular, which payment methods work smoothly, and where our system experiences issues. This helps us invest in better features and faster payment processing.

Fifth, we contact you when necessary. We send you account notifications (login alerts, withdrawal confirmations, bonus offers) via email or SMS. We also respond to your support requests and may reach out if we detect fraud signals on your pawpaw account. You can adjust email notification preferences in your account settings; SMS alerts for security events cannot be disabled as they protect your account.

Who we share your data with on pawpaw

We share your data only when necessary to operate pawpaw or comply with law. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment information to authorize deposits and process withdrawals. These processors are bound by their own privacy policies and financial-services regulations. We do not control how they use your data beyond the payment transaction.

We may share aggregate statistics with advertising partners or analytics providers—for example, "our users prefer football betting during Liga 1 season." This data is anonymized and does not identify you. We do not share your name, ID number, email, or contact information with advertisers under any circumstances on pawpaw.

We share data with regulators and law-enforcement agencies if legally required. If a court order, subpoena, or government request compels us to disclose your information, we comply. We will attempt to notify you of such requests unless law forbids us from doing so. If you believe pawpaw has disclosed your data unlawfully, contact our support team immediately.

Where we store your data on pawpaw

We store data on secure servers located in multiple geographic regions. Some servers may be outside your jurisdiction—for example, we may retain backups in data centers outside Indonesia. These servers are protected by encryption, firewalls, and access controls. Only authorized pawpaw staff can access your data, and they are bound by confidentiality agreements.

We retain your account and transaction data for as long as your account is active, plus five years after closure (to satisfy financial regulations and resolve disputes). Payment and deposit records are retained longer to comply with anti-money-laundering regulations. Activity logs (bets, login times) are deleted after two years unless needed for active dispute resolution or fraud investigation.

Your rights under pawpaw privacy policy

You have the right to access, correct, and delete your personal data on pawpaw. To exercise these rights, contact our support team via live chat or email and specify your request. We will respond within thirty days. If you request deletion of your account, we will anonymize your personal information but may retain transaction records for financial-compliance purposes (up to five years).

You can also request that we stop using your data for marketing purposes. We do not conduct extensive email marketing on pawpaw, but if you wish to opt out of promotional messages, reply "unsubscribe" to any email or adjust your notification settings in your account. Security notifications (login alerts, withdrawal confirmations) cannot be disabled as they protect your account.

Some jurisdictions grant you the right to data portability—the ability to request your data in a standard format and move it elsewhere. We will provide this data in CSV or JSON format upon request. You also have the right to lodge a complaint with your local data-protection authority if you believe pawpaw has mishandled your information.

Cookies and tracking on pawpaw

Our pawpaw platform uses cookies—small text files stored on your device—to improve your experience. Session cookies keep you logged in while you browse matches and place bets; they expire when you close your browser. Persistent cookies remember your preferences (e.g., your preferred language or display settings) across visits; you can delete these via your browser settings anytime.

We use analytics cookies to track page visits, bounce rates, and user flows on pawpaw. These help us understand which features are popular and where users encounter problems. We use third-party analytics services (e.g., Google Analytics) that set their own cookies; these providers have their own privacy policies which you can review on their websites. You can opt out of Google Analytics tracking via their opt-out browser extension.

We do not use tracking pixels or cross-site cookies to follow you across the internet. Our tracking is limited to the pawpaw platform and its direct traffic sources. You control cookies in your browser settings; most browsers let you disable all cookies or set rules for which sites can place them.

How we protect your data on pawpaw

We employ multiple security layers on pawpaw. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Your password is hashed and salted—we do not store it in plain text, and even pawpaw staff cannot read it. If you forget your password, we send you a reset link; only you can create a new one.

We recommend enabling two-factor authentication (2FA) on your pawpaw account. With 2FA active, every login from a new device requires a one-time code sent to your registered phone. This prevents someone from accessing your account even if they obtain your password. You can enable 2FA in your account security settings.

We monitor all pawpaw accounts for suspicious activity 24/7. If we detect unusual login patterns, large unexpected bets, or withdrawal attempts to a new payment method, we may freeze your account temporarily and contact you to confirm the activity is legitimate. While this may cause online paymentef delays during peak seasons (e.g., Idul Fitri or major Liga 1 matches), it protects you from fraud.

Contacting us about privacy on pawpaw

If you have questions about this privacy policy, how we handle your data on pawpaw, or wish to exercise your data rights, contact our support team. You can reach us via live chat (available during business hours), email at [email protected], or through the in-app help feature. Include your account ID and a clear description of your concern; we will respond within five business days.

We at pawpaw are committed to protecting your privacy and operating transparently. If you believe we have violated your privacy rights, you may lodge a formal complaint with your jurisdiction's data-protection authority. We will cooperate fully with any regulatory investigation. Thank you for trusting pawpaw with your personal information; we take that responsibility seriously.